Reviews

You guys did a great job!

Staff is very helpful and knowledgeable.

Excellent! Cortni did a wonderful job!

Marty was a pleasure to work with and great at communicating with us while we were out of town. He made our purchase very easy.

Great service

Very helpful, communication is great, very kind and outgoing employees.

I can't remember the name of the guy who checked me in and out at the service center but he was very nice and personable. Also answered a question I had. Ryan is always very helpful when I am there too.

It was fine.

Friendly and fast service

I brought my car in October 27, 2021 because it felt like it was missing. I was informed when I dropped it off that no lights were on in the car I said that I knew that but that it was not running right. I also asked for a car to drive because of my work schedule and not getting off until after the dealership would be shut. Was told there were none to offer. So my wife and daughter and sister in law had to drive over from Brazil just to get my car to me at work. That weekend we were going out of town. Loaded the car up and the check engine light came on as we pulled into the gas station. We had to go back and switch vehicles which put us behind schedule. I called and got the service manager’s email and sent an email asking for assistance because I could not just drop my car off and not have a car. I know a shuttle service is provided but that doesn’t help me with getting home when I live in Brazil. I never received a response from the service manager so I called and scheduled an appointment for Friday. I had to wait about 3 hours to be told that the issue was a fuel injector and that the car was not safe to drive. My car was safe enough the previous when I brought it in but not the week after because the check engine light was on? Does not make much sense to me. I feel like the car was not checked throughly and I was made to feel like I was crazy because someone drove it and didn’t feel anything but a week later it isn’t safe. I was informed that it was too late in the day to complete the work on my car. I stated that my car could be left over the weekend but I would need my car by Monday at 8 am. Again not offered a loaner to get me home. Earl did find out that the shuttle would take me home but that again doesn’t help me with getting back to the dealership to get my car. I just called my father to pick me up because I was tired of dealing with the dealership. To my surprise I did see employees leaving in vehicles that had dealership plates on them. Made me wonder when I couldn’t get a vehicle but it was ok for the employees to have vehicles off the lot? I just needed to get home and to work the previous week. When I picked up my car I believe Josh (not certain of the name) but I believe the service manager checked me out and nothing else was said. I thought about asking him if he got my email but decided not to because I didn’t want to waste anymore of my time with the situation. I purchased an extended warranty through the dealership and am frustrated that I have to use the dealership because of how difficult it was to get this issue resolved and the time I lost waiting around for a simple diagnosis. Not looking forward to having to come back if anymore issues arise.